Refund Policy

Refund, Return & Shipping Issue Policy

Thank you for ordering from Ciao Time Foods. We want every order to arrive accurately and in good condition. Because we sell food products, our return and refund policy is designed to protect product safety while still allowing us to correct legitimate order issues.

Please review the policy below before placing an order.

Returns

Due to the nature of food products, we generally do not accept returns once an order has shipped or left our facility.

For food safety and quality reasons, products cannot be returned for resale after they have been delivered to a customer.

This includes returns due to:

• Customer ordering the wrong item
• Customer changing their mind
• Product no longer being needed
• Delivery delays outside of our control
• Failure to retrieve or receive a shipment in a timely manner

Exceptions may be made at our sole discretion if the issue was caused by an error on our part.

Reporting an Order Issue

If there is a problem with your order, you must contact us within 48 hours of delivery.

Please include:

• Your order number
• Your name and contact information
• A description of the issue
• Clear photos of the product, packaging, shipping box, and shipping label when applicable

Order issues reported after 48 hours may not be eligible for a refund, replacement, or credit.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To review a damaged shipment claim, we may require photos of:

• The damaged product
• The outer shipping box
• The inner packaging
• The shipping label
• Any visible damage to the package

After review, we may offer one of the following resolutions:

• Replacement of the damaged item
• Partial refund
• Full refund
• Store credit
• Other resolution depending on the situation

We cannot guarantee a refund or replacement without proper documentation of the damage.

Incorrect Items or Missing Items

If you receive the wrong item or are missing an item from your order, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the items received
• A description of what is incorrect or missing

If the error was caused by us, we will work to correct the issue. This may include shipping the correct item, issuing a refund, issuing a partial refund, or providing another appropriate resolution.

Cancellations

Orders may be canceled only before they have been packed, shipped, or handed to the carrier.

Once an order has been packed, shipped, or transferred to the carrier, it cannot be canceled.

If you need to request a cancellation, contact us as soon as possible with your order number. Cancellation requests are not guaranteed.

Refunds

Approved refunds will be issued back to the original payment method used at checkout.

Refunds may take several business days to appear depending on your bank, card issuer, or payment provider.

Refunds may be full or partial depending on the issue.

Examples of situations where a refund may be considered include:

• Damaged product reported within 48 hours
• Incorrect item shipped
• Missing item from order
• Order canceled before packing or shipment
• Other issue approved by our team

Refunds are not guaranteed for:

• Customer ordering the wrong item
• Customer changing their mind
• Customer refusing delivery
• Customer providing an incorrect shipping address
• Customer failing to retrieve or accept delivery
• Issues reported more than 48 hours after delivery

Shipping Address Errors

Customers are responsible for entering a correct and complete shipping address at checkout.

We are not responsible for orders delayed, lost, returned, or misdelivered due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an address issue, we may, at our discretion, offer to reship the order at the customer’s expense.

Delivery Delays

We are not responsible for carrier delays once an order has been handed to the shipping carrier.

Estimated delivery times are not guaranteed unless specifically stated by the carrier.

Weather delays, carrier issues, holidays, incorrect addresses, and other events outside of our control may affect delivery timing.

Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or returned to us through no fault of our own, the customer may not be eligible for a full refund.

Any approved refund may be reduced by:

• Original shipping cost
• Return shipping cost
• Carrier fees
• Product loss or damage
• Payment processing fees, where applicable

Product Availability

In rare cases, an item may become unavailable after an order is placed. If this happens, we may contact you to offer:

• A replacement item
• A partial refund
• A full refund
• A revised order

We will not substitute products without customer approval unless the substitution is clearly equivalent and appropriate.

Final Review

All refunds, replacements, credits, and order corrections are subject to review and approval by our team.

We reserve the right to deny refund or replacement requests that do not comply with this policy.